Contact
One inbox, read by the person who writes these pages. Expect a reply within two working days.
Write to editor [at] candy--ai.net. The address is written out rather than linked to keep it off the scrapers; replace the bracketed part with the usual symbol. Please put the page name in the subject line if your message is about something specific you read.
Worth writing about
- A figure that has moved. Prices, token allowances, retention periods and refund rules change. If the official site now says something different from what we publish, tell us and we will check it and update the page.
- A correction or a missing caveat. If a sentence reads as more favourable than the facts support, we would rather hear it from you than leave it standing.
- A question we have not answered. Recurring questions end up in the FAQ sections on the review and the billing page.
- Your own experience of the platform. We publish a small number of reader accounts. If you want yours considered, say which plan you were on and what actually happened; we edit for length, never for sentiment, and we will use only the first name you give us.
- Data requests about this site. Covered by our privacy policy.
What we cannot do
We are an independent review site with no connection to Candy AI, so we hold no account data and have no access to the platform’s systems. We cannot cancel a subscription, issue or chase a refund, recover a login, remove a generated image, change a statement descriptor or restore access to an account.
Those requests have to go to Candy AI support, through the contact area on the official site or by email at support@candymail.ai. For a refund, include your account email, payment details, purchase date and the reason for the request — and remember the window closes 24 hours after payment. The full sequence, including what voids a refund, is on our billing and refunds page.
Press and partnership
Use the same address and say plainly what you are proposing. We disclose commercial relationships on the legal notice, and we do not sell placement inside editorial text, positive wording or removal of criticism.